Operational Excellence
Michael Teasdale, a member of the Advisory Council at California Lutheran University, covered a lot of ground in this informative talk with Mark. Michael spent most of his career in Healthcare and has a background in Theater, Communications and spends a lot of his time now with public service projects in Ventura County.
Always ask, Did I learn something?”
Topics included;
- Working at Baxter, in Paris and Wisconsin and at General Electric
- How you look at an organizations’ Operational Excellence;
- Who is their customer – what to they need or want
- What is the beginning and the end of the process
- Identify the Key Steps in the process
- Getting people to understand their role in the process and why this is critically important
- Are you asking the right questions?
- His life in the Theater – as a director, and how it influenced his business career
- The BING Theory – love this.
- Interesting difference between theater and other performance types
- The importance of communications in business
- His five years as a speaker coach
- His tips for speakers
- Know what you want to accomplish – what do you want the audience to say, do or think
- Understand your audience and ask, Why are they there?
- Why should they care?
